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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is honestly magic in these socks. I have been battling SEVERE pain in my feet brought on by plantar fasciitis every day especially when getting out of bed. I have been wearing these for around three weeks now and they are as good as gold to me. I truly can’t believe the difference that they make. I hope this helps someone in my same situation. I wear a men’s size 9 wide shoe. I was unsure when I first bought them if they were tight enough, well here’s the other end of my story... So I thought they may be too loose and contacted the company with concern. I received an email right away from them offering anything to make good on my purchase, and perfect advice on fit. If you are going to be wearing these for long periods of time, you want them to feel a tad loose. On the other hand, if I wanted, they offered to send me the small to try out. I opted to give these at least a full week of heavy use before making a decision, and chose to stick with what I have. The best part is that they are covered with a 1 year warranty!!! I am thankful to the company for their customer concern, and making my feet feel much better again.
I had 2 tendons repaired surgically,one an Achilles’ tendon; with a lot of general foot & bone repair. An RN who has walked 30 years of cement hospital floors and did tremendous damage to my feet. Often times I have very severe pain and trouble walking. In two days time of wearing this brace my pain is completely gone. Not just better, but gone. The swelling that runs up my leg almost to my ankle is down almost to normal. Now I did spend one entire day resting my leg and combined with that I feel so much better. I will say I was desperate and calling the doctor again until I decided to give this brace a try. Glad I did. I will be utilizing this brace often. It really helped me tremendously. Today I’m pain free, but wearing it for added support. Thanks